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Informa
Durban

Toc Africa

5-6 December 2017 | Durban ICC, South Africa

Conference, Exhibition & Networking Event

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FAQ

 

Exhibitor Manual 

  • What is the Online Exhibitor Services Manual?

    The Online Exhibitor Services Manual provides a comprehensive guide to the technical services available to Exhibitors at TOC Events. It consists of 6 sections 

    Section 1 will contain deadlines and the team contact list. 
    Section 2 will contain important general information about exhibiting and the exhibition timetable. 
    Section 3 will comprise of hotel, parking and transportation information. 
    Section 4 will contain important information about stand types, shell scheme details and stand construction. 
    Section 5 will contain important information about health and safety.
    Section 6 will comprise of the shipping, customs and onsite handling information.

  • Where can I find my login details to the Online Exhibitor Services Manual?

    The manual would have been sent by automated e-mail from Rebecca Davis by 18th September. In case you do not have your login details to the Online Exhibitor Services Manual by 18th September, please contact This email address is being protected from spambots. You need JavaScript enabled to view it., Operations Assistant.

  • What are the deadlines for completing the forms/placing the orders?

    - Complete the Health and Safety Declaration Form in the Online Exhibitor Manual by 13th October
    - Submit Stand Plans, Risk Assessments and Method Statements for Space Only exhibitors by 13th October 2017
    - Place Service Orders until 3rd November 2017

  • Where can I find the Show Timetable?

    The Show Timetable for exhibitors is located in Section Two of the Online Exhibitor Services Manual. 

  • Where can I find contact details for the Official Service Contractors?

    An Official List of Service Contractors is available in Section 1 of the Online Exhibitor Services Manual.

  • I have been contacted by a contractor, how do I know if they are a liable source and have been approved by TOC Events?

    All our Official Contractors are listed in the Section 1 of the Online Exhibitor Manual. If you ahve been contacted by a suspicious party, please, contact Rebecca Davis at This email address is being protected from spambots. You need JavaScript enabled to view it.

  • Is there a dress code?

    There is no set dress code for the exhibition times but our recommendation would be business attire.

    However, during build-up and break down process the correct personal protective equipment (ppe) is a compulsory requirement for everyone on site, e.g. safety boots and a hard hat. PPE must be worn during all times of build-up and break down.

     

Accommodation & Logistics

  • Do I require a visa to enter South Africa?

    Please check on this page if your citizenship requires a visa. 

    Visas will need to be attained by yourself, however, TOC Events can send you an invitation letter if it is required. In such case, please send a request to This email address is being protected from spambots. You need JavaScript enabled to view it.

  • Can I get flights to South Africa at discounted rate?

    TOC has partnered with Flight Centre to offer our attendees low-cost flights to TOC Africa.

    Please email Flight Centre (This email address is being protected from spambots. You need JavaScript enabled to view it.) your requirements and they will provide you with suitable flight options. 

Online Exhibitor Hub

  • I want to change my company’s logo/biography/products on the website, how can it be done?

    This can be done by yourself in the exhibitor profile. Please search for “Welcome to TOC Africa 2017: Your Logins” e-mail in your inbox for a personalised link for your online exhibitor profile.

  • How do I change my company name displayed on the website?

    This can be done through us directly, please send us an e-mail request with the new company name.

  • Product descriptions are not displayed on the website.

    Sometimes this happens because there are foreign letters/symbols present in text, that prevent biographies and descriptions to be seen. Some of the symbols include Ä,Ö,Ü,ẞ, ™, ° and more.

    Please check the text on the presence of foreign letters and symbols, remove them, save changes and refresh your profile. If the problem remains, please contact us.

  • How can I change company contact details in case they are not correct?

    Please send us an e-mail with new contact details, they should include:

    First name
    Last name
    Job title
    Telephone number
    E-mail address

Badge Registration Process

  • Are the badges compulsory?

    The badges are compulsory for everyone who wants to be on site during exhibition, this includes visitors, exhibitors, speakers and delegates. They should be registered prior the event through N200 platform.

  • What is N200?

    N200 is our registering platform in which you can register yourself and your colleagues for badges, track how many visitors registered for the show using your registration link, order lead capture devices for your stand.

  • How do I register myself and my colleagues for badges?

    Please search for “Welcome to TOC Africa 2017: Your Logins” e-mail in your inbox for a personalised link to your registration page.

    Once you are on it, go to “Events”.

    n2001

    Check if the event is TOC Africa 2017


    Go to “Personnel” to register badges and click the “New”  button.

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    Then you will be able to register your personnel by filling in their personal details.

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  • I cannot remember my logins for N200 badge registration page.

    If you have never used this system before, you should create a new account by filling the fields on the right-hand side. If you have used it for previous shows, but you cannot remember it, you can easily reset it by pressing “Forgot password” button and choosing “e-mail” version in a new window.

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  • Our company account with N200 was set up on my colleagues’ name, who is away/out of office/ quit. How do I retrieve access?

    It is better to liaise with your colleague and obtain logins from the colleague personally. Due to data protection law, we do not have access to exhibitors’ logins as they are created by themselves.

    In case you cannot reach your colleague, you can contact N200 Helpdesk at This email address is being protected from spambots. You need JavaScript enabled to view it.. They will be able to reset your password and give you new logins.

  • I do not see TOC Americas 2017 in events drop down.

    This can happen if you use an old link to N200, as each event has its own link for registration, it is important to use the one that was sent to you in a welcome e-mail.
    Another reason for this might be you ended up in a wrong section of the platform. If you find yourself on Visit Connect and not Visit Partner, please follow the steps below:

     go to “My Account” on the left-hand side menu.

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    This will take you to a new page where you will see the menu below, click on “Visit Partner”.

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    From there you will be able to see the right menu for badge registration.

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  • I have more than 20 personnel to register for badges, is there a shortcut?

    In such case, you can import an Excel spreadsheet. Please click on "New" button and select "Import Personnel". You will need to download the template and populate it with the required information, then you will be able to import the spreadsheet into the system. 

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Complimentary Marketing Tools: Banners and E-invitations

  • What are personalised banner and e-invitation and where can I use them?

    Personalised banner is an image created by us to help you to promote your attendance at the show. Personalised banners have your company’s logo, stand number, event dates and places. Banners can be used on your website in “events” section, can be posted on Twitter, Facebook and LinkedIn.

    A standard banner looks like this:
    banner screenshot

    E-invitation is an e-mail that includes your personalised banner, a link to your online exhibitor profile, links to exhibitor products, exhibitor list, registration, agendas and other important information. This tool can be used as an invitation for your clients, supporters, suppliers, sponsors, and other stakeholders you would like to inform about your attendance.

    A standard e-invitation looks like this:

    e invitation screenshot

  • I have not received our personalised banner and e-invitation.

    We send personalised banners and e-invitations to your company’s first point of contact within a period of 2 months before the show. If by 1st October 2017 you have not received them, contact Oxana Dudchenko at This email address is being protected from spambots. You need JavaScript enabled to view it.

  • I received a personalised banner and e-invitation, but I would like it to look different.

    We can be flexible in designing your personalised banner and e-invitation to some extent. Please send your request to Ralitsa Encheva at This email address is being protected from spambots. You need JavaScript enabled to view it..

  • I want extra promotion of my products and services across social media.

    We are actively promoting exhibitor products on our social media accounts.

    If you would like us to promote your products, please upload them to your online exhibitor profile and let Ralitsa Encheva This email address is being protected from spambots. You need JavaScript enabled to view it. know once you have done so. You can also promote your stand on Twitter using #TOCAfrica and also mention @TOCWorldwide so we can re-tweet you.

Event Guide

  • Who is the official event guide company?

    Our official publication partner is Event Guides Ltd.

    It has come to our attention across several UK exhibitions that exhibitors (previous and current) are being contacted by third parties claiming to be collating an exhibitor's directory. Please ignore their correspondence as this is a scam. The companies in question also claim to be offering online services and use a form which resembles an organiser's free catalog listing service, inviting exhibitors to sign and return the form for an entry in a directory. Please ignore any communication from Fairguide and Expo-Guide.

    All exhibitors will be contacted directly by Event Guides Limited, Official Exhibition Guide publisher concerning their complimentary entry.

  • Who can enter the official event guide?

    Exhibitors who complete their profiles on the website will be included in the event guide.  The information you enter in the exhibitor profile on the website, such as company’s biography, contact details, website address will be used to fill in the profile in the official event guide.

  • How will information about my company be displayed in the event guide?

    Each exhibitor has a profile that looks like the example below.
    profile 1

  • Why some companies have logos in their profiles and some don’t?

    This is a feature that needs to be purchased through Event Guides Ltd. Please, contact Lorna Curtecka  This email address is being protected from spambots. You need JavaScript enabled to view it. for further details.
    profile 2

  • I want to advertise my products in the event guide, how do I arrange this?

    This can be arranged in case there are empty pages left in the event guide. The advertisements can be purchased through Event Guides Ltd, please, contact Lorna Curtecka This email address is being protected from spambots. You need JavaScript enabled to view it. for discussing details.

Sponsorship

  • What are the opportunities for sponsorship at TOC Africa?

    TOC Africa offers numerous sponsorship opportunities that are divided into 4 groups: CSC Conference, TECH TOC Conference and Global Partnerships. You can find more about the opportunities and prices by clicking the sponsorship group in which you are particularly interested, or by contacting our This email address is being protected from spambots. You need JavaScript enabled to view it.

  • What will I get as a sponsor?

    The benefits of each sponsorship package can vary, nevertheless the common benefits of sponsoring TOC Africa include:

    - Visibility before, during & after the event.
    - Website & E-mail Branding
    - Exposure across all Socia Media means.
    - VIP Dinner Invitations
    - VIP Passes & Delegate Badges
    - Sponsorship Concierge Service

    For more information, please, contact our This email address is being protected from spambots. You need JavaScript enabled to view it. or fell free to leave a request with us.